Refund policy

If you are not fully satisfied with our hair, we will gladly accept your hair extensions back for a full refund or exchange, within 14 days of receiving, as long as the temper zip tie is still in place. You are free to inspect the hair upon the arrival and even wash it to check the quality of the hair. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. The temper zip tie has to be still in place.

To start a return, you can contact us at customersupport@herhairext.com or call/text +1 949 539 5316.  Please note that returns will need to be sent to the following address: Her hair extensions LLC, 27285 Las Ramblas, Suite 200, Mission Viejo California 92691, United States

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customersupport@herhairext.com or fill out the contact form on our website. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@herhairext.com