Frequently asked questions
Everything professional stylists ask about our Slavic hair, K-tips, Genius Wefts, PRO accounts, shipping and returns.
Slavic hair & hair quality
What are Slavic hair extensions?
Slavic hair extensions are premium human hair extensions sourced from Eastern European countries, particularly Russia and Ukraine. Slavic hair is known for its naturally soft texture, fine-to-medium strands, beautiful movement, and natural-looking appearance.
At Her Hair Extensions, we specialize in authentic Slavic human hair extensions, offering a variety of natural textures, including straight, wavy, and curly hair. Our extensions are designed for professional hairstylists who value exceptional hair quality and long-lasting results.
What is the difference between Slavic hair and other human hair extensions?
Slavic hair is particularly valued for its naturally soft texture, fine-to-medium strand thickness, and natural movement. These characteristics can make it an excellent choice for clients with fine or medium-textured hair.
Unlike many heavily processed hair extensions, Her Hair Extensions offers natural hair textures and virgin hair options that preserve the hair's original characteristics.
What are Virgin Slavic hair extensions?
Virgin Slavic hair extensions are made from human hair that has never been chemically colored, bleached, or permanently treated.
Virgin hair retains its natural color, texture, and characteristics, making it particularly desirable for hairstylists who want to create custom colors or work with naturally textured hair.
Her Hair Extensions offers a selection of virgin Slavic hair bundles sourced from Russia and Ukraine, including naturally straight, wavy, and curly textures.
How long do Slavic hair extensions last?
High-quality Slavic hair extensions can last up to a year with proper care, depending on the installation method, maintenance routine, and individual hair condition.
At Her Hair Extensions, our K-tip extensions are designed to be reusable with professional rebonding. Clients typically schedule maintenance or move-up appointments approximately every three months, depending on their natural hair growth.
Are Slavic hair extensions suitable for fine hair?
Yes. Slavic hair extensions can be an excellent option for clients with naturally fine hair because of their soft texture and fine-to-medium strand thickness.
For professional installations, K-tip extensions with small keratin bonds can provide a discreet appearance and allow hairstylists to customize placement and density.
A professional consultation is essential to determine the appropriate extension weight, installation method, and amount of hair for each client.
Do you offer naturally curly and wavy hair extensions?
Yes! Her Hair Extensions specializes in natural hair textures, including naturally straight, wavy, and curly Slavic hair extensions.
Our naturally textured hair is particularly valuable for hairstylists working with clients who want extensions that blend with their existing curl pattern or natural wave.
We also offer unique virgin hair bundles in a variety of natural textures.
Where does Her Hair Extensions source its hair?
Her Hair Extensions specializes in authentic Slavic human hair sourced from Russia and Ukraine.
Our collection includes naturally straight, wavy, and curly textures, as well as virgin hair bundles with unique natural characteristics.
We focus on offering premium-quality hair for professional hairstylists who want natural-looking extensions and a wide selection of textures for their clients.
About Her Hair Extensions
Are Her Hair Extensions made from 100% human hair?
Yes! Her Hair Extensions offers 100% human Slavic hair extensions sourced from single donors. Our hair is also double-drawn, meaning shorter strands are carefully removed to create fuller, thicker ends and consistent volume from top to bottom. Unlike synthetic or blended hair extensions, our premium Slavic hair doesn't tangle and can be styled, curled, and straightened since it is 100% natural hair.
What hair extension lengths does Her Hair Extensions offer?
Her Hair Extensions primarily offers premium Slavic hair extensions in four popular lengths: 18, 20, 22, and 24 inches. We also occasionally carry 16-inch and 26-inch extensions, depending on availability. Our range of lengths allows professional hairstylists to create everything from subtle volume enhancements to dramatic length transformations.
For current availability, please visit www.herhairext.com. Haven't found what you were looking for? Reach out to us on Instagram (her.hairextensions) or send us a message at +1(949)539-5316 to place a custom length order.
How many hair extension colors does Her Hair Extensions offer?
Her Hair Extensions offers 35 hair extension shades to help professional hairstylists achieve seamless, natural-looking color matches for their clients. Our color collection includes:
- 9 dark shades
- 5 light shades
- 8 ombré shades
- 3 mixed shades
- 10 balayage shades
From rich brunettes and natural blondes to multidimensional balayage and ombré blends, our premium Slavic hair extensions offer a wide variety of color options to complement different natural hair colors and achieve beautiful, customized results.
Does Her Hair Extensions offer customer support?
Yes! Her Hair Extensions provides dedicated customer support to assist professional hairstylists and salon owners with product inquiries, orders, color matching, shipping, and other questions. Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM Pacific Time (PST/PDT). You can reach us through Instagram direct messages (DMs) or by sending us a message, and a member of our team will be happy to assist you.
Can Her Hair Extensions hair bundles be toned or dyed?
Yes! Her Hair Extensions offers 100% human Slavic hair extensions that can be professionally toned or dyed to achieve a customized color match. However, we recommend depositing color or going darker rather than lightening or bleaching the extensions, as additional chemical processing may compromise the hair's quality and longevity. All coloring services should be performed by a licensed hair professional, and we strongly recommend conducting a strand test before applying color to the entire bundle.
K-tip hair extensions
What are K-tip hair extensions?
K-tip hair extensions, also known as keratin tip or fusion hair extensions, are individual strands of human hair attached to the client's natural hair using keratin bonds and a professional heat tool.
Her Hair Extensions offers premium Slavic K-tip hair extensions with Italian gel keratin bonds. Our K-tips are designed for professional hairstylists seeking customizable installations and discreet attachment points.
How long do K-tip hair extensions stay installed?
K-tip hair extensions typically remain installed for approximately three months before professional removal or maintenance is recommended.
The exact timeframe depends on the client's hair growth, hair density, home care, and the condition of the bonds.
Her Hair Extensions recommends working with a trained hair extension specialist to determine an appropriate maintenance schedule.
Can K-tip hair extensions be reused?
Yes! High-quality K-tip hair extensions can often be reused when the hair remains in good condition.
At Her Hair Extensions, our Slavic K-tip extensions can be professionally removed and rebonded with new keratin tips for another installation. With proper care, the hair may be reusable for up to one year.
We also offer a professional K-tip rebonding service, typically completed within 2–5 business days.
How many individual K-tip extensions are included in each bundle?
Each bundle of K-tips weighs 20 grams. The number of individual K-tip extensions in each bundle varies depending on the hair length:
- 18-inch bundles: 30–33 individual K-tips
- 20-inch bundles: 27–29 individual K-tips
- 22-inch bundles: 25–27 individual K-tips
- 24-inch bundles: 22–24 individual K-tips
Each K-tip bond is carefully handmade to ensure premium quality and a professional finish. Because our keratin bonds are handcrafted rather than machine-made, the exact number of K-tips per bundle may vary slightly. This allows us to maintain the quality and consistency of our premium Slavic hair extensions.
What type of keratin is used in Her Hair Extensions K-tips?
Her Hair Extensions uses high-quality Italian gel keratin for our K-tip hair extensions. The color of the keratin matches the color of the root of the bundle.
We offer seven different keratin bond colors for sale as well, allowing professional hairstylists to select bonds that complement the client's natural hair color for a more discreet installation.
Our small keratin bonds are designed to provide flexibility and customization during professional application.
Can you customize or rebond K-tip hair extensions?
Yes. K-tip hair extensions can be customized by changing the size, color, or placement of the keratin bonds.
Her Hair Extensions offers professional rebonding services and K-tip rebonding education for hairstylists interested in learning how to create custom bonds, blend different hair colors, and prepare extensions for reinstallation.
How long can Her Hair Extensions K-tip extensions last?
With proper professional installation and maintenance, Her Hair Extensions' premium Slavic K-tip hair can be reused for up to 12 months, depending on hair care and condition. K-tip extensions generally require maintenance or reinstallation approximately every 3 months as the client's natural hair grows. Our handmade Italian gel keratin bonds can be professionally replaced to prepare the extensions for another installation.
How many packs of K-tip hair extensions are needed for a full head?
Most full-head K-tip hair extension installations require approximately 4–6 packs, depending on the client's natural hair density, desired length, and volume. Clients with finer hair may need fewer packs, while clients with thicker hair or significant length transformations may require more. Her Hair Extensions recommends a professional consultation to determine the ideal amount of Slavic K-tip hair for each installation.
We offer live customer support Monday–Friday 9am–5pm PST. Feel free to reach out to us on Instagram (her.hairextensions) or send us a message at +1(949)539-5316.
Genius Wefts
What are Genius Weft hair extensions?
Genius Weft hair extensions are thin, flexible weft extensions designed to provide a discreet installation with minimal bulk along the attachment line.
Unlike traditional machine wefts, Genius Wefts are designed without short return hairs along the top of the weft, helping create a smoother and more comfortable result.
Her Hair Extensions offers premium Slavic Genius Wefts in natural hair textures for professional hairstylists.
What is the difference between Genius Wefts and traditional weft extensions?
Genius Wefts are designed to have a thinner, flatter construction than many traditional machine wefts.
They also eliminate the short return hairs commonly found on traditional wefts, which can contribute to irritation or unnecessary bulk.
Her Hair Extensions' Slavic Genius Wefts combine this lightweight construction with premium human hair to help hairstylists achieve natural-looking volume and length.
How many grams does one Genius Weft weigh?
Each Her Hair Extensions Genius Weft weighs approximately 50 grams and measures 24 inches in width. Our premium Slavic Genius Wefts are designed to provide natural-looking volume and length while remaining lightweight, thin, and comfortable to wear. The number of wefts needed for a full installation depends on the client's natural hair density, desired volume, and overall hair goals.
Do Genius Wefts have return hair?
No, Her Hair Extensions Genius Wefts are designed without return hair. Unlike traditional machine wefts, our premium Slavic Genius Wefts have no short, folded-over hairs at the top of the weft. This helps minimize scalp irritation, tangling, and discomfort while providing a smooth, lightweight, and comfortable installation.
Can Genius Wefts be cut?
Yes! Her Hair Extensions Genius Wefts can be cut to customize the width for each client's installation. Our premium Slavic Genius Wefts feature a thin, flexible construction that allows professional hairstylists to trim the weft to the desired size without excessive shedding or unraveling. For the best results, we recommend using sharp scissors and having all adjustments performed by a professional hair extension specialist.
How many Genius Wefts are needed for a full installation?
A full-head installation typically requires approximately 2–3 Genius Wefts, depending on the client's natural hair thickness and desired fullness. Her Hair Extensions offers premium Slavic Genius Wefts in natural straight, wavy, and curly textures. Our wefts are designed without return hair to provide a smooth, comfortable installation and a natural-looking finish.
We offer live customer support Monday–Friday 9am–5pm PST. Feel free to reach out to us on Instagram (her.hairextensions) or send us a message at +1(949)539-5316.
Wholesale & PRO accounts
Does Her Hair Extensions sell directly to consumers?
No. Her Hair Extensions is a professional-only hair extension supplier and does not sell directly to consumers. Our premium Slavic hair extensions are available exclusively to verified hairstylists, hair extension specialists, and salon professionals. Professionals can register for an account at www.herhairext.com to access our K-tip extensions, Genius Wefts, and Virgin Slavic hair collections.
How do I apply for a PRO account?
To apply for a Her Hair Extensions PRO account, visit www.herhairext.com and complete our PRO Stylist application form. Once your application is submitted, our team will review your information to verify your professional status within 24 hours. After approval, you'll gain access to our exclusive professional pricing and our full collection of premium Slavic K-tip extensions, Genius Wefts, and Virgin Slavic hair bundles.
Where can hairstylists buy wholesale Slavic hair extensions in the USA?
Professional hairstylists in the United States can purchase premium Slavic hair extensions directly from Her Hair Extensions, a California-based hair extension supplier specializing in hair sourced from Russia and Ukraine. We offer K-tip extensions, Genius Wefts, virgin hair bundles, and professional purchasing benefits. Our business focuses on supplying licensed hair professionals and extension specialists with high-quality hair for their salon clients.
Does Her Hair Extensions offer wholesale pricing or professional discounts?
Yes! Her Hair Extensions offers exclusive pricing benefits to approved professional hairstylists. We also offer a Professional Membership with an additional 10% savings benefit, along with exclusive member perks. These programs are designed to help hairstylists improve their profitability while offering premium Slavic hair extensions to their clients.
How much can professional hairstylists save with Her Hair Pro Circle Membership?
Verified hair professionals have access to affordable prices for our Slavic hair extensions. But with Her Hair Pro Circle Membership, hairstylists get an additional 10% off for every order together with free shipping, bundle reservations, priority customer support and access to unique bundles. Stylists looking for additional savings can join the Her Hair Pro Circle membership for $99 per month.
Does Her Hair Extensions offer a sample box for hairstylists?
Yes. Her Hair Extensions offers a professional hair sample box that allows hairstylists to experience our Slavic hair quality before committing to larger orders. The sample box contains four 10-gram hair bundles, totaling 40 grams, showcasing different natural hair textures and virgin hair options. This allows hairstylists to evaluate the softness, movement, texture, and overall quality of our hair before offering it to their clients.
How many grams of hair are included in the sample box?
The Her Hair Extensions sample box contains 40 grams of premium Slavic human hair, divided into four individual 10-gram bundles. The box includes natural straight, wavy, and curly textures, as well as a Virgin Slavic hair sample. This allows professional hairstylists to evaluate the hair's softness, texture, and quality before purchasing larger quantities for their clients. In addition, we will also deduct the cost of the sample box from your next order.
Shipping & returns
What is the return and exchange policy?
Her Hair Extensions offers a 14-day return and exchange window from the date of delivery. Hair extensions that have not been installed may qualify for a full refund or exchange under our return policy. Washing the hair does not automatically disqualify it from being returned. We recommend reviewing our complete return policy before purchasing to understand all applicable conditions.
How long does shipping take?
Her Hair Extensions offers two shipping options: standard shipping, which typically takes 3–5 business days, and expedited shipping, which typically takes 2–4 business days. Orders are shipped Monday through Friday, during our regular shipping hours of 9 AM–2 PM Pacific Time. Orders are not processed on weekends or holidays. Delivery estimates may vary due to carrier delays or holiday shipping volumes.
Does Her Hair Extensions offer free shipping?
Yes! Her Hair Extensions offers free shipping on orders of $500 or more. For orders below $500, shipping costs are calculated at checkout based on the selected delivery method and destination. We also advertise a first-order shipping promotion using code FIRSTSHIP, subject to eligibility. In addition, if you are a member of our Pro Circle club, you get free shipping on all of your orders. Our shipping options help professional hairstylists and salon owners plan their inventory purchases efficiently.
How long does it take to receive a refund?
Once Her Hair Extensions receives and inspects an eligible return, approved refunds are issued to the original payment method within 10 business days. Additional processing time may be required by the customer's bank or credit card provider. To initiate a return, contact customersupport@herhairext.com or submit a return request through our website.
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