SHIPPING & RETURNS
Shipping Information
Orders will be shipped Monday to Friday 9am – 2pm PST.
Please note that packages are shipped on business days only. Orders are not processed on the weekend or holidays.
You can choose between standard shipping 3–5 business days or expedited shipping 2–4 business days.
Her Hair Extensions is not responsible for lost, stolen or mishandled packages (e.g. damaged/opened parcels) during the delivery process, or for packages delayed in transit. This includes the holiday season.
We reserve the right to cancel any order resulting from pricing errors, inaccuracies, or technical issues displayed on our website.
The shipping cost for orders is non-refundable. If you need to change the delivery address or made a mistake when checking out, please contact us via the contact form on our website or call/text +1 949 539 5316.
Return Policy
We want you to feel confident in your purchase. We accept returns within 14 days of the delivery date for either an exchange or a full refund, provided that the hair has not been installed, worn, altered, or damaged.
To help you evaluate the quality of the hair, you are welcome to wash the bundle before deciding whether to keep it. However, the hair must remain uninstalled and in resalable condition to qualify for a return.
Request
Submit a return request through our website, or contact our customer support team directly.
Inspection
Once your return is received, we inspect the hair to confirm it’s uninstalled and in resalable condition.
Refund or Exchange
We process your exchange or refund. Refunds are issued to the original payment method.
For hygiene and quality assurance reasons, we cannot accept returns on hair that has been installed or worn.
Need to start a return?
Submit a request and our team will take it from there.